Refund Policy

Refund Policy

1. Return Conditions

We offer a 90-day return policy. This means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it in: unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

To start a return, please contact us at support@vantaro-shop.com

Please note: returns must be sent to the following address:

• For customers in Germany: Schäferkampstr. 27, 44287 Dortmund, Germany
• For customers in the Netherlands and Belgium: DPD Retourhub, Vossenberg West II, Tilburg, Netherlands
• For customers in Poland: DPD Polska Sp. z o.o. Magazyn Zwrotów / Returns Hub ul. Mineralna 15 02-274 Warszawa
• Items delivered via freight will also be picked up by our carrier upon return.

If your return is accepted, we’ll send you a return label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, feel free to contact us at support@vantaro-shop.com

2. Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

3. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

• Custom products (special orders or personalized items)
• Perishable goods like food, flowers, or plants
• Personal care items (e.g., beauty products)
• Hazardous materials such as flammable liquids or gases

Please contact us if you have questions about your specific item.

Sale items and gift cards cannot be returned.

4. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. 14-Day EU Right of Withdrawal

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without giving any reason. The item must be in the same condition that you received it in: unworn or unused, with tags, and in its original packaging. A receipt is required.

6. Refunds

Once we’ve received and inspected your return, we’ll notify you and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at support@vantaro-shop.com